REMOTE CUSTOMER SERVICE / SALES REPRESENTATIVE - FULL TIME

 JOB DESCRIPTION: Customer Service / Inside Sales Representative

CATEGORY: Customer Service

REPORTS TO: Matthew Paul - Chief Operating Officer (COO)

LOCATION: REMOTE / 1 Washington St. STE 4129 Dover, NH

START DATE: June 14th, 2021

HOURS: Full Time

SALARY: $300 Weekly Draw + Commission + Performance Incentives + Bonuses + Full Health Insurance + Full Vision Insurance + Full Dental Insurance + $300 Sign On Bonus (value of compensation may exceed $50,000 per year)

SUMMARY

Join our team, and progress with one of the fast growing national photography services start-ups in the wedding industry. Handle routine and advanced customer service duties for the COO while working together with our Administrative Assistant. Join our fun, gritty, and ambitious work/life culture. Being a remote working position, enjoy the comfort and convenience of wherever you decide to productively conduct your remote work duties. If you decide you would like to come into the office, pour yourself some fresh nitro cold brew on tap when you come in the morning and some cold beer at 5pm; if substances such as caffeine and alcohol isn't your thing, we are cool with that, and you can help yourself to our ice cold water bubbler and other drinks. Help yourself to complimentary snacks throughout the day, and break bread with us at all-hands-lunch-meetings on Fridays (Meal paid for by company if you attend). Don’t want to work at a desk? Feel free to work from our comfy beanbags. Need a mental break? Play some PlayStation or other office games to reset. Picture This Wedding is where it’s accommodating and fun to get stuff done!

ESSENTIAL DUTIES & RESPONSIBILITIES

• Being the initial impression and primary point of contact for potential customers
• Recording organized and detailed notes for every lead/sale
• General customer support
• Data development and management; tracking KPIs
• Scheduling and setting up appointments via phone and email
• Confirming scheduled appointments and rescheduling when needed
• Building relationships with new and existing clients
• Answering questions for potential and existing clients about our packages and services
• Write and maintain company documents; company policies, instructional documents, etc.
• Managing all platforms we use to generate leads
• Following up with leads
• Optimizing sales processes
• Managing and accommodating clients who have already booked with us and upselling where necessary

CHARACTERISTICS

• You have grit. You believe your strongest qualities are consistency and perseverance.
• You are a positive self-starter, and take responsibility for your own actions.
• Your professional decisions are always made in the best interest of the company.
• You are highly organized, and keep record of your daily activities.
• You’re tolerant of all races, religions, politics, sexualities, and creeds regardless of any ideas or systems you may subscribe to.
• You work well under pressure and with others. You believe teamwork is the cornerstone of progress.
• You’re professional; polite, well-spoken, calm, articulate, and presentable.
• You’re honest and have integrity; you tell the truth about tricky or difficult subjects in a professional way, such as workload, work/life balance, difficult customers or colleagues, and ineffective procedures. You aren’t afraid to share honest feedback when the time and place is appropriate.
• You’re creative and often have and share innovative ideas. You bring innovative ideas and suggestions forward that will impact the company positively. You’re ambitious and believe you’re an asset to company growth.
• You are self aware, and take feedback unemotionally. You are willing to learn and improve yourself.
• You’re skilled at conflict resolution; you address and resolve conflicts maturely, rather than trying to avoid it, by maintaining respect for those involved, not placing blame, and not acquiescing just to keep the peace.
• You bring a positive attitude to work and have a positive impact on those around you while improving the energy in the team.
• Healthily contribute to company culture

QUALIFICATIONS

• One or more years experience in a similar or higher sales / customer service position required (experience in wedding industry is a plus)
• Sales training and/or education such as associates degree or higher is not required but desirable
• Must be efficient and productive while working remotely
• Speed, accuracy, and proper grammar use mandatory
• Practitioner of influence and negotiation
• Highly organized
• Ability to multitask
• Exceptional communication skills, and are comfortable with cheerfully engaging in phone and zoom conversations
• Experience with platforms like Docusign/Jotform, Trello, Slack, Google Docs, Google Sheets, Salesforce.com, Monday.com, and more. (desired but not required)